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Welcome to The Project Future Podcast, for people looking to launch and build their own amazing business, with me, Rob Kerr. A few years ago, I asked myself: “How can people considering starting a business be confident they are making the right decision, and how can they improve their chances of success?” The answer has become my book titled Project Future: 6 Steps to Success as Your Own Boss, a Facebook group called The Project Future Club, where we support each other to launch and build our own amazing businesses, and this podcast, where every Tuesday a business owner shares their story, including great tips about what to do, and what not to do, when launching and growing a business to empower you to make better decisions on your own journey. You’ll find the show notes and transcripts at www.robkerr.co.uk So, in these uncertain times, if starting a business could be the right option for you and your family, read the book, join the Facebook group and enjoy the show!
Episodes
Tuesday Jun 22, 2021
Tuesday Jun 22, 2021
How can you make the customer experience better?
My guest here in Episode 32 is Jane Hubbard, the founder of People Jigsaw.
Jane has enjoyed a vast and varied career, but the thing that consistently shines through is her ability to make the people experience better, for both the customer and the employee.
Jane explains:
- Why the midlife crisis is a reflection point
- Where to go from a career pinnacle
- How reflecting can give clarity on your next steps
- How she progressed by making herself redundant
- Why you need a good ‘number 2’
- Why every organisation should invest in their people
- Why working with integrity is a recipe for success
- How you can leverage platforms to improve your offering
- Why it’s important to find kindred souls
- What to do when the phone doesn’t ring
Jane’s best advice is to learn to touch type. Listen and it will make sense!
Enjoy!
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